Syed Abou Iltaf Hussain, Debasish Baruah, Bapi Dutta, Uttam Kumar Mandal, Sankar Prasad Mondal, Thuleswar Nath. Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat, Assam. Telecommunication Systems, 71(1):31-53, 2019. [doi]
Abstract is missing.