On the modeling and forecasting of call center arrivals - researchr publication authors

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Rouba Ibrahim, Nazim Regnard, Pierre L'Ecuyer, Haipeng Shen. On the modeling and forecasting of call center arrivals. In Oliver Rose, Adelinde M. Uhrmacher, editors, Winter Simulation Conference, WSC '12, Berlin, Germany, December 9-12, 2012. pages 23, WSC, 2012. [doi]

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