Rouba Ibrahim, Nazim Regnard, Pierre L'Ecuyer, Haipeng Shen. On the modeling and forecasting of call center arrivals. In Oliver Rose, Adelinde M. Uhrmacher, editors, Winter Simulation Conference, WSC '12, Berlin, Germany, December 9-12, 2012. pages 23, WSC, 2012. [doi]
@inproceedings{IbrahimRLS12,
title = {On the modeling and forecasting of call center arrivals},
author = {Rouba Ibrahim and Nazim Regnard and Pierre L'Ecuyer and Haipeng Shen},
year = {2012},
url = {http://dl.acm.org/citation.cfm?id=2429788},
researchr = {https://researchr.org/publication/IbrahimRLS12},
cites = {0},
citedby = {0},
pages = {23},
booktitle = {Winter Simulation Conference, WSC '12, Berlin, Germany, December 9-12, 2012},
editor = {Oliver Rose and Adelinde M. Uhrmacher},
publisher = {WSC},
}