Rouba Ibrahim, Ward Whitt. Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments. Management Science, 55(10):1729-1742, 2009. [doi]
@article{IbrahimW09-0,
title = {Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments},
author = {Rouba Ibrahim and Ward Whitt},
year = {2009},
doi = {10.1287/mnsc.1090.1041},
url = {http://dx.doi.org/10.1287/mnsc.1090.1041},
researchr = {https://researchr.org/publication/IbrahimW09-0},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {55},
number = {10},
pages = {1729-1742},
}