Jon Iden, Tom R. Eikebrokk. Understanding the ITIL Implementation Project: Conceptualization and Measurements. In Franck Morvan, A Min Tjoa, Roland Wagner, editors, 2011 Database and Expert Systems Applications, DEXA, International Workshops, Toulouse, France, August 29 - Sept. 2, 2011. pages 21-25, IEEE Computer Society, 2011. [doi]
Abstract is missing.