The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits

Jon Iden, Tom Roar Eikebrokk. The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits. Inf. Syst. E-Business Management, 13(3):527-552, 2015. [doi]

Authors

Jon Iden

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Tom Roar Eikebrokk

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