Jon Iden, Tom Roar Eikebrokk. The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits. Inf. Syst. E-Business Management, 13(3):527-552, 2015. [doi]
@article{IdenE15,
title = {The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits},
author = {Jon Iden and Tom Roar Eikebrokk},
year = {2015},
doi = {10.1007/s10257-014-0253-4},
url = {http://dx.doi.org/10.1007/s10257-014-0253-4},
researchr = {https://researchr.org/publication/IdenE15},
cites = {0},
citedby = {0},
journal = {Inf. Syst. E-Business Management},
volume = {13},
number = {3},
pages = {527-552},
}