Hiromi Iida, Kensaku Ishibashi, Akino Inoue, Yuriko Sawatani. Empathy-Based CE Strategy to Tackle Complex Challenges. In Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Volume 266 of Lecture Notes in Networks and Systems, pages 320-327, Springer, 2021. [doi]
@inproceedings{IidaIIS21,
title = {Empathy-Based CE Strategy to Tackle Complex Challenges},
author = {Hiromi Iida and Kensaku Ishibashi and Akino Inoue and Yuriko Sawatani},
year = {2021},
doi = {10.1007/978-3-030-80840-2_37},
url = {https://doi.org/10.1007/978-3-030-80840-2_37},
researchr = {https://researchr.org/publication/IidaIIS21},
cites = {0},
citedby = {0},
pages = {320-327},
booktitle = {Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA},
editor = {Christine Leitner and Walter Ganz and Debra Satterfield and Clara Bassano},
volume = {266},
series = {Lecture Notes in Networks and Systems},
publisher = {Springer},
isbn = {978-3-030-80840-2},
}