Abstract is missing.
- The Human-Side of Service Engineering: Advancing Technology's Impact on Service InnovationWojciech Cellary, Louis E. Freund, Stephen K. Kwan, Christine Leitner, Jim Spohrer. 3-17 [doi]
- New Ecosystem Based on Big Data for More Digital ImpactLoris Schmid, Christoph Glauser. 18-26 [doi]
- New Frontiers in Cyberspace - Recent European Initiatives to Regulate Digital FinanceChristian M. Stiefmueller. 27-36 [doi]
- emyConnect: Building a Smart Public Service for Young Mobile EuropeansAndreas Martin, Mohammad Allagha, Yuri Misnikov. 37-44 [doi]
- The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee EngagementLaura Challman Anderson, Michal Jacovi, Jonathan Lenchner, Jade Nguyen Strattner. 45-53 [doi]
- Exploring New Digital Age ChallengesClara Bassano, Sergio Barile, Paolo Piciocchi, Marialuisa Saviano, James C. Spohrer. 57-66 [doi]
- Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial IntelligenceStephen K. Kwan, Jim Spohrer. 67-76 [doi]
- Ecosystems Transformation for Social Change: How to Challenge Emergency Through EmergenceFrancesco Polese, Mara Grimaldi, Orlando Troisi. 77-88 [doi]
- The Role of Technological Platforms in Co-creating Symbiotic Relationships Between Firms and SocietyPierpaolo Testa, Luigi Cantone, Giuseppe Fabio Cantone, Jay Kandampully. 89-96 [doi]
- Digital Transformation in the Era of Covid-19Marco Tregua, Cristina Mele, Tiziana Russo Spena, Maria Luisa Marzullo, Adriana Carotenuto. 97-105 [doi]
- Management of Smart City in Lens of Viable System ApproachLeonard Walletzký, Luca Carrubbo, Frantiska Romanovská. 106-114 [doi]
- Qui legit, ingenium veterum mirabile laudet: How to Introduce New Knowledge into Curriculum Using the Example of Alcuin's De dialecticaHauke Hasenknopf. 117-125 [doi]
- Approaching Sustainability in Interdisciplinary TeamsRebecca Fischer, Hauke Hasenknopf. 126-131 [doi]
- The Impact of the Master's Program ZukunftsDesign on Student CreativityLena Pieper, Annika Linsner, Franziska Leutner. 132-140 [doi]
- A Human-Centered Approach to Designing a Blended Learning Environment for an Interdisciplinary AudienceMatthia Leyendecker, Christian Zagel. 141-148 [doi]
- Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support SystemMatthias Hille, Melissa Dilek Izlisu, Freimut Bodendorf. 149-156 [doi]
- Detecting Effective Impulses for the Socio-ecological Change - Presentation of the Interdisciplinary Research Concept Behind Game of RainMatthias Scheibe, Hauke Hasenknopf, Oliver Frenzel. 157-162 [doi]
- How Higher Education Institutions and Technology Innovation Centres Can Support Organisations Through IoT Digital TransformationsMaximilian Ge, Lena Ahner, Yasmin Bayrak, Imogen Cleaver, Jens Neuhüttler, Florian Urmetzer. 165-172 [doi]
- Impacts of Professional Education Measures on the Digital Transformation in OrganisationsLena Ahner, Yasemin Bayrak, Imogen Cleaver, Maximilian L. Ge, Jens Neuhüttler, Florian Urmetzer. 173-180 [doi]
- Transformation Towards Smart Result-Oriented Product-Service SystemsVictor Naumann, Alexander Pflaum. 181-188 [doi]
- Towards a Capability Based Approach to Strengthen the Strategic Decision Making Process for Developing Smart Products and Services in SMEsSandra Frings, Holger Kett. 189-196 [doi]
- A People Centered Innovation Methodology for Its Application in Digital Transformation - Service Innovation BlocksGerhard Gudergan, Yassi Moghaddam. 197-203 [doi]
- Towards a Continuous Process Model for Data Science ProjectsDamian Kutzias, Claudia Dukino, Holger Kett. 204-210 [doi]
- Value Co-creation Through Collaborative World-Building and Cosplay: QwörkSpaceJoshua Ian Robles. 213-218 [doi]
- Evaluating Innovation Strategies in Online Education in Higher EducationDebra Satterfield, Jose Rivera-Chang, David Teubner, Tom Tredway, Wesley Woelfel. 219-225 [doi]
- Color and Flavor PerceptionSunghyun R. Kang, Carol Faber, Nora Ladjahasan, Andrea Quam. 226-232 [doi]
- Disruptive Innovation: Designing a Shifting Pedagogy for Creative Disciplines in Higher Education LearningKimberly Mitchell. 233-239 [doi]
- Virtual Exhibit Design: The UX of Student BFA Design Shows in Social VRLaura Huisinga. 240-246 [doi]
- Human Centered Service Design (HCSD): Why HCSD Needs a Multi-level Architectural ViewMarkus Warg, Ulrike Deetjen. 249-256 [doi]
- Analyzing Actor Engagement in Data-Driven Business Models Innovation in the Context of Smart Cities by Creating a Common UnderstandingBabett Kühne, Michel Muschkiet. 257-264 [doi]
- Fostering Human Centred Design in Public Service DevelopmentStephan Raimer, Peter Weiß. 265-272 [doi]
- Digital Service Innovation and Actor Engagement: A Multilevel Design Perspective - Impacts from a Case Study of an InsurtechPeter Weiß, Anselm Kronibus, Fabian Riedel, Roman Rittweger. 273-279 [doi]
- HR-Management: Impacts from Service (Eco) SystemsMarkus Frosch, Markus Warg, Maren Lange. 280-291 [doi]
- Network Effects to Foster Service Innovation: An Empirical Analysis of Actual PracticesBenjamin Gregersen, Andreas Zolnowski. 292-299 [doi]
- Differences in Effect of Endorsement of Professional vs. Non-professional YouTuber Through Credibility and Parasocial RelationshipHisashi Masuda, Spring H. Han, Jungwoo Lee. 303-310 [doi]
- Restaurant Reservation System: Allocating Customers with Space Management Under the Impact of COVID-19Bingxin Du, Nariaki Nishino, Koji Kimita, Kohei Sasaki. 311-319 [doi]
- Empathy-Based CE Strategy to Tackle Complex ChallengesHiromi Iida, Kensaku Ishibashi, Akino Inoue, Yuriko Sawatani. 320-327 [doi]
- Exploring Disciplinary Technologies for Increased Accessibility in the Civil Engineering and Construction Industry: Starting the ConversationCassandra McCall, Denise R. Simmons. 331-337 [doi]
- Human-Technology Frontier: Measuring Student Performance-Related Responses to Authentic Engineering Education Activities via Physiological SensingIdalis Villanueva Alarcón, Edwin Marte Zorrilla, Jenefer Husman, Matthew Graham. 338-345 [doi]
- Students Who Stand Out: Faculty Perspectives on the Competencies that Define Outstanding Students Entering the WorkforceMadeline Polmear, Denise R. Simmons, Elizabeth Volpe, Danielle Weisenfeld. 346-353 [doi]
- Service Design of Ward Nurse Station Based on Kansei EngineeringSiwen Xie, Huifang Shang, Chuanshun Wang. 354-362 [doi]
- A Proposed Roadmap to Close the Gap Between Undergraduate Education and STEM Employment Across Industry SectorsYassi Moghaddam, Stephen Kwan, Louis Freund, Martha G. Russell. 363-373 [doi]
- Conceptualizing Artificial Intelligence-Based Service EcosystemsAlfred Zimmermann, Rainer Schmidt 0001, Kurt Sandkuhl, Dierk Jugel, Christian M. Schweda, Michael Möhring, Barbara Keller. 377-384 [doi]
- 5G Assisted Smart Manufacturing and Industrial AutomationAbdellah Chehri, Alfred Zimmermann. 385-393 [doi]
- Qualitative Reasoning for Service InteractionsMarco Aiello, Alidéou Prosper Ayégnon, Oliver Jackson. 394-399 [doi]
- Transfer of Service Research into CompaniesThomas Meiren, Michaela Friedrich, Christian Schiller. 400-405 [doi]
- Smart Tool Use in Knowledge Intensive Work Situations - An Information Technology ReviewKatja Gutsche, Michael Weltin. 406-413 [doi]
- Robotic Baby Doll with Minimal Design for Interactive Doll Therapy in Elderly Dementia CareNobuo Yamato, Hidenobu Sumioka, Masahiro Shiomi, Hiroshi Ishiguro, Youji Kohda. 417-422 [doi]
- Value Creation in Aikido from a Service PerspectiveMakoto Saito, Youji Kohda, Tsutomu Fujinami. 423-428 [doi]
- Industry-Academia Research Collaborations in the Post-corona Era: A Case Study of Remote Operations in a Japanese State-of-the-Art Research FacilityTakashi Onoda, Yasunobu Ito. 429-435 [doi]
- Practices and Issues of Corporate Ethnographers: A Case Study of a Corporate Laboratory of a Japanese Telecommunications Service ProviderTomoko Oto, Yasunobu Ito. 436-443 [doi]
- Brand Image Building of Intangible Cultural Heritage Wulo Based on Service Design ThinkingHuai Cao, Jihao Xu, Zining Liu, Juanjuan Feng. 444-455 [doi]
- Analyzing the Relationship Between Service Innovation and Customer Value Co-creation Intention: The Case of Mobile BankingNu Dieu Khue Ngo, Youji Kohda, Van-Nam Huynh. 456-466 [doi]
- Co-enhancing Skills of Social Entrepreneurs: A Possible Application of Mobile Social NetworksKarishma Zaman Katha, Youji Kohda, Eunyoung Kim. 469-477 [doi]
- Integrating Real-World and Virtual Experiences Through eSports-Type 'Cheering'Hisayuki Kunigita, Youji Kohda. 478-484 [doi]
- A Possibility of Value Co-creation in the Service Ecosystem of the Paid Media in Japan: Focusing on Viewers' Life StoriesShuji Sudo, Yasunobu Ito. 485-492 [doi]
- Service Design Based on Customer Value Classification in IoT SystemsSadaaki Shinjo, Naoshi Uchihira. 493-502 [doi]
- "As Normal" Co-created by Visiting Nurses and Patients: Ethnographic Study on Visiting Nurse Station in JapanKagari Otani, Yasunobu Ito. 503-509 [doi]
- Discovering Topics of Interest on Steam Community Using an LDA ApproachYang Yu, Ba-Hung Nguyen, Fangyu Yu, Van-Nam Huynh. 510-517 [doi]
- Dialogue Tool for Value Creation in Digital Transformation: Roadmapping for Machine Learning ApplicationsNaoshi Uchihira. 518-526 [doi]