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Transfer of Service Research into Companies

Thomas Meiren, Michaela Friedrich, Christian Schiller. Transfer of Service Research into Companies. In Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Volume 266 of Lecture Notes in Networks and Systems, pages 400-405, Springer, 2021. [doi]

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