Stephan Raimer, Peter Weiß. Fostering Human Centred Design in Public Service Development. In Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Volume 266 of Lecture Notes in Networks and Systems, pages 265-272, Springer, 2021. [doi]
Abstract is missing.