Makoto Saito, Youji Kohda, Tsutomu Fujinami. Value Creation in Aikido from a Service Perspective. In Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano, editors, Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA. Volume 266 of Lecture Notes in Networks and Systems, pages 423-428, Springer, 2021. [doi]
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