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The user - the great unknown of systems development: reasons, forms, challenges, experiences and intellectual contributions of user involvement

Juhani Iivari, Hannakaisa Isomäki, Samuli Pekkola. The user - the great unknown of systems development: reasons, forms, challenges, experiences and intellectual contributions of user involvement. Inf. Syst. J., 20(2):109-117, 2010. [doi]

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