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A Study on the Extraction of Customer Satisfaction Factors Based on the Customer Satisfaction Model Using Text Review and Preview

Eun Tack Im, Phuong Huy Tung, Myung Seok Oh, Jun Yeob Lee, Simon Gim. A Study on the Extraction of Customer Satisfaction Factors Based on the Customer Satisfaction Model Using Text Review and Preview. In 21st ACIS International Winter Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD Winter 2021, Ho Chi Minh City, Vietnam, January 28-30, 2021. pages 290-291, IEEE, 2021. [doi]

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