Philip Inglesant, Martina Angela Sasse. Usability is the best policy: public policy and the lived experience of transport systems in London. In Thomas C. Ormerod, Corina Sas, editors, Proceedings of the 21st British HCI Group Annual Conference on HCI 2007: HCI...but not as we know it - Volume 1, BCS HCI 2007, University of Lancaster, United Kingdom, 3-7 September 2007. pages 35-44, BCS, 2007. [doi]
Abstract is missing.