Rahat Iqbal, Richard A. Gatward, Anne E. James. A general approach to ethnographic analysis for systems design. In Scott R. Tilley, Robert M. Newman, editors, Proceedings of the 23rd Annual International Conference on Design of Communication: documenting & Designing for Pervasive Information, SIGDOC 2005, Coventry, UK, September 21-23, 2005. pages 34-40, ACM, 2005. [doi]
Abstract is missing.