Ellen Isaacs, Candace A. Kamm, Diane J. Schiano, Alan Walendowski, Steve Whittaker. Characterizing instant messaging from recorded logs. In Loren G. Terveen, Dennis R. Wixon, editors, Extended abstracts of the 2002 Conference on Human Factors in Computing Systems, CHI 2002, Minneapolis, Minnesota, USA, April 20-25, 2002. pages 720-721, ACM, 2002. [doi]
Abstract is missing.