Kenji Itoh, Henning Boje Andersen. Patient Reactions to Staff Apology after Adverse Event and Changes of Their Views in Four Year Interval. In Philippe A. Palanque, Jean Vanderdonckt, Marco Winckler, editors, Human Error, Safety and Systems Development, 7th IFIP WG 13.5 Working Conference, HESSD 2009, Brussels, Belgium, September 23-25, 2009, Revised Selected Papers. Volume 5962 of Lecture Notes in Computer Science, pages 28-43, Springer, 2009. [doi]
Abstract is missing.