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Assessing the Operator's Performance in Organizational Information Systems: Context of Call Center IS Management

Jae-Woong Yun, Md. Dulal Hossain, Junghoon Moon, Young Chan Choe. Assessing the Operator's Performance in Organizational Information Systems: Context of Call Center IS Management. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 250, Association for Information Systems, 2010. [doi]

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