Harri Jalonen, Jari Jussila. Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty. In Yogesh Kumar Dwivedi, Matti Mäntymäki, M. N. Ravishankar, Marijn Janssen, Marc Clement, Emma L. Slade, Nripendra P. Rana, Salah Al-Sharhan, Antonis C. Simintiras, editors, Social Media: The Good, the Bad, and the Ugly - 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings. Volume 9844 of Lecture Notes in Computer Science, pages 134-145, Springer, 2016. [doi]
@inproceedings{JalonenJ16,
title = {Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty},
author = {Harri Jalonen and Jari Jussila},
year = {2016},
doi = {10.1007/978-3-319-45234-0_13},
url = {http://dx.doi.org/10.1007/978-3-319-45234-0_13},
researchr = {https://researchr.org/publication/JalonenJ16},
cites = {0},
citedby = {0},
pages = {134-145},
booktitle = {Social Media: The Good, the Bad, and the Ugly - 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings},
editor = {Yogesh Kumar Dwivedi and Matti Mäntymäki and M. N. Ravishankar and Marijn Janssen and Marc Clement and Emma L. Slade and Nripendra P. Rana and Salah Al-Sharhan and Antonis C. Simintiras},
volume = {9844},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-45233-3},
}