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Developing Effective Service Policies for Multiclass Queues with Abandonment: Asymptotic Optimality and Approximate Policy Improvement

Terry James, Kevin D. Glazebrook, Kyle Y. Lin. Developing Effective Service Policies for Multiclass Queues with Abandonment: Asymptotic Optimality and Approximate Policy Improvement. INFORMS Journal on Computing, 28(2):251-264, 2016. [doi]

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