Ea-Ee Jan, Hong-Kwang Kuo, Osamuyimen Stewart, David Lubensky. A framework for rapid development of conversational natural language call routing systems for call centers. In INTERSPEECH 2009, 10th Annual Conference of the International Speech Communication Association, Brighton, United Kingdom, September 6-10, 2009. pages 292-295, ISCA, 2009. [doi]
Abstract is missing.