Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations

Dietmar Jannach, Markus Zanker, Matthias Fuchs. Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations. J. of IT & Tourism, 14(2):119-149, 2014. [doi]

Authors

Dietmar Jannach

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Markus Zanker

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Matthias Fuchs

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