Dietmar Jannach, Markus Zanker, Matthias Fuchs. Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations. J. of IT & Tourism, 14(2):119-149, 2014. [doi]
@article{JannachZF14,
title = {Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations},
author = {Dietmar Jannach and Markus Zanker and Matthias Fuchs},
year = {2014},
doi = {10.1007/s40558-014-0010-z},
url = {http://dx.doi.org/10.1007/s40558-014-0010-z},
researchr = {https://researchr.org/publication/JannachZF14},
cites = {0},
citedby = {0},
journal = {J. of IT & Tourism},
volume = {14},
number = {2},
pages = {119-149},
}