Dietmar Jannach, Markus Zanker, Matthias Fuchs. Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations. J. of IT & Tourism, 14(2):119-149, 2014. [doi]
@article{JannachZF14, title = {Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations}, author = {Dietmar Jannach and Markus Zanker and Matthias Fuchs}, year = {2014}, doi = {10.1007/s40558-014-0010-z}, url = {http://dx.doi.org/10.1007/s40558-014-0010-z}, researchr = {https://researchr.org/publication/JannachZF14}, cites = {0}, citedby = {0}, journal = {J. of IT & Tourism}, volume = {14}, number = {2}, pages = {119-149}, }