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Finetuning Analytics Information Systems for a Better Understanding of Users: Evidence of Personification Bias on Multiple Digital Channels

Bernard J. Jansen, Soon-Gyo Jung, Joni Salminen. Finetuning Analytics Information Systems for a Better Understanding of Users: Evidence of Personification Bias on Multiple Digital Channels. Information Systems Frontiers, 26(2):775-798, April 2024. [doi]

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