The State of Client-Centered Public Service Delivery in the Netherlands

Jurjen Jansen, Sjoerd de Vries, Thea van der Geest, Rex Arendsen, Jan van Dijk. The State of Client-Centered Public Service Delivery in the Netherlands. In Maria Wimmer, Hans Jochen Scholl, Marijn Janssen, Roland Traunmüller, editors, Electronic Government, 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Proceedings. Volume 5693 of Lecture Notes in Computer Science, pages 293-304, Springer, 2009. [doi]

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