Jurjen Jansen, Sjoerd de Vries, Thea van der Geest, Rex Arendsen, Jan van Dijk. The State of Client-Centered Public Service Delivery in the Netherlands. In Maria Wimmer, Hans Jochen Scholl, Marijn Janssen, Roland Traunmüller, editors, Electronic Government, 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Proceedings. Volume 5693 of Lecture Notes in Computer Science, pages 293-304, Springer, 2009. [doi]
@inproceedings{JansenVGAD09,
title = {The State of Client-Centered Public Service Delivery in the Netherlands},
author = {Jurjen Jansen and Sjoerd de Vries and Thea van der Geest and Rex Arendsen and Jan van Dijk},
year = {2009},
doi = {10.1007/978-3-642-03516-6_25},
url = {http://dx.doi.org/10.1007/978-3-642-03516-6_25},
researchr = {https://researchr.org/publication/JansenVGAD09},
cites = {0},
citedby = {0},
pages = {293-304},
booktitle = {Electronic Government, 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Proceedings},
editor = {Maria Wimmer and Hans Jochen Scholl and Marijn Janssen and Roland Traunmüller},
volume = {5693},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-642-03515-9},
}