Improving the Problem Management Process from Knowledge Management Perspective

Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen. Improving the Problem Management Process from Knowledge Management Perspective. In Jürgen Münch, Pekka Abrahamsson, editors, Product-Focused Software Process Improvement, 8th International Conference, PROFES 2007, Riga, Latvia, July 2-4, 2007, Proceedings. Volume 4589 of Lecture Notes in Computer Science, pages 389-401, Springer, 2007. [doi]

Authors

Marko Jäntti

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Aki Miettinen

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Niko Pylkkänen

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Tommi Kainulainen

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