Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen. Improving the Problem Management Process from Knowledge Management Perspective. In Jürgen Münch, Pekka Abrahamsson, editors, Product-Focused Software Process Improvement, 8th International Conference, PROFES 2007, Riga, Latvia, July 2-4, 2007, Proceedings. Volume 4589 of Lecture Notes in Computer Science, pages 389-401, Springer, 2007. [doi]
Abstract is missing.