Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola. Knowledge Management Challenges in Customer Support: A Case Study. In Andrew Kusiak, Sang-goo Lee, editors, International Conference on Information, Process, and Knowledge Management, eKNOW 2009, Cancun, Mexico, February 1-7, 2009. pages 78-83, IEEE Computer Society, 2009. [doi]
@inproceedings{JanttiTK09,
title = {Knowledge Management Challenges in Customer Support: A Case Study},
author = {Marko Jäntti and Kirsi Tanskanen and Jukka Kaukola},
year = {2009},
doi = {10.1109/eKNOW.2009.7},
url = {http://doi.ieeecomputersociety.org/10.1109/eKNOW.2009.7},
tags = {case study},
researchr = {https://researchr.org/publication/JanttiTK09},
cites = {0},
citedby = {0},
pages = {78-83},
booktitle = {International Conference on Information, Process, and Knowledge Management, eKNOW 2009, Cancun, Mexico, February 1-7, 2009},
editor = {Andrew Kusiak and Sang-goo Lee},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-3531-9},
}