Establishing IT Service Climate as an Antecedent of IT Service Quality - researchr publication authors

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Ronnie Jia, Blaize Horner Reich, John Pearson. Establishing IT Service Climate as an Antecedent of IT Service Quality. In Proceedings of the International Conference on Information Systems, ICIS 2007, Montreal, Quebec, Canada, December 9-12, 2007. pages 64, Association for Information Systems, 2007. [doi]

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