Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
James J. Jiang, Gary Klein, Debbie B. Tesch, Houn-Gee Chen. Closing the user and provider service quality gap. Communications of the ACM, 46(2):72-76, 2003. [doi]
Abstract is missing.