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Can Employees' Past Helping Behavior Be Used to Improve Shift Scheduling? Evidence from ICU Nurses

Zhaohui (Zoey) Jiang, John Silberholz, Yixin (Iris) Wang, Deena Kelly Costa, Michael W. Sjoding. Can Employees' Past Helping Behavior Be Used to Improve Shift Scheduling? Evidence from ICU Nurses. Management Science, 72(8):7153-7171, 2026. [doi]

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