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User Switching Behavior: AI Chatbots or Human Agents?

Lintong Jiang, Xiaodi Wang, Qi Chen, Qingfei Min. User Switching Behavior: AI Chatbots or Human Agents?. In Doug Vogel, Kathy Ning Shen, Pan Shan Ling, Carol Hsu 0001, James Y. L. Thong, Marco de Marco, Moez Limayem, Sean Xin Xu, editors, 24th Pacific Asia Conference on Information Systems, PACIS 2020, Dubai, UAE, June 22-24, 2020. pages 18, 2020. [doi]

Authors

Lintong Jiang

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Xiaodi Wang

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Qi Chen

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Qingfei Min

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