Chatbot as an emergency exist: Mediated empathy for resilience via human-AI interaction during the COVID-19 pandemic

Chloris Qiaolei Jiang, Yadi Zhang, Wenjing Pian. Chatbot as an emergency exist: Mediated empathy for resilience via human-AI interaction during the COVID-19 pandemic. Inf. Process. Manage., 59(6):103074, 2022. [doi]

Authors

Chloris Qiaolei Jiang

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Yadi Zhang

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Wenjing Pian

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