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Service Failure Complaints Identification in Social Media: A Text Classification Approach

Jiahua Jin, Xiangbin Yan, You Yu, Yijun Li. Service Failure Complaints Identification in Social Media: A Text Classification Approach. In Richard Baskerville, Michael Chau, editors, Proceedings of the International Conference on Information Systems, ICIS 2013, Milano, Italy, December 15-18, 2013. Association for Information Systems, 2013. [doi]

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