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Emotion vs. information: Understanding the effect of AI-powered call systems on potential customer decision from a field experiment

Zhe Jing, Xin Xu, Yong Jin, Jie Shen. Emotion vs. information: Understanding the effect of AI-powered call systems on potential customer decision from a field experiment. Decision Support Systems, 201:114579, 2026. [doi]

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Zhe Jing

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Xin Xu

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Yong Jin

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Jie Shen

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