Zhe Jing, Xin Xu, Yong Jin, Jie Shen. Emotion vs. information: Understanding the effect of AI-powered call systems on potential customer decision from a field experiment. Decision Support Systems, 201:114579, 2026. [doi]
@article{JingXJS26,
title = {Emotion vs. information: Understanding the effect of AI-powered call systems on potential customer decision from a field experiment},
author = {Zhe Jing and Xin Xu and Yong Jin and Jie Shen},
year = {2026},
doi = {10.1016/j.dss.2025.114579},
url = {https://doi.org/10.1016/j.dss.2025.114579},
researchr = {https://researchr.org/publication/JingXJS26},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {201},
pages = {114579},
}