Six sigma as a business process management method in services: analysis of the key application problems

Florian Johannsen, Susanne Leist, Gregor Zellner. Six sigma as a business process management method in services: analysis of the key application problems. Inf. Syst. E-Business Management, 9(3):307-332, 2011. [doi]

Authors

Florian Johannsen

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Susanne Leist

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Gregor Zellner

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