Florian Johannsen, Susanne Leist, Gregor Zellner. Six sigma as a business process management method in services: analysis of the key application problems. Inf. Syst. E-Business Management, 9(3):307-332, 2011. [doi]
@article{JohannsenLZ11,
title = {Six sigma as a business process management method in services: analysis of the key application problems},
author = {Florian Johannsen and Susanne Leist and Gregor Zellner},
year = {2011},
doi = {10.1007/s10257-010-0128-2},
url = {http://dx.doi.org/10.1007/s10257-010-0128-2},
tags = {analysis},
researchr = {https://researchr.org/publication/JohannsenLZ11},
cites = {0},
citedby = {0},
journal = {Inf. Syst. E-Business Management},
volume = {9},
number = {3},
pages = {307-332},
}