Florian Johannsen, Susanne Leist, Gregor Zellner. Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 1, Introduction, Methods, and Information Systems, 2nd Ed. International Handbooks on Information Systems, pages 393-416, Springer, 2015. [doi]
@incollection{JohannsenLZ15,
title = {Implementing Six Sigma for Improving Business Processes at an Automotive Bank},
author = {Florian Johannsen and Susanne Leist and Gregor Zellner},
year = {2015},
doi = {10.1007/978-3-642-45100-3_17},
url = {http://dx.doi.org/10.1007/978-3-642-45100-3_17},
researchr = {https://researchr.org/publication/JohannsenLZ15},
cites = {0},
citedby = {0},
pages = {393-416},
booktitle = {Handbook on Business Process Management 1, Introduction, Methods, and Information Systems, 2nd Ed},
editor = {Jan vom Brocke and Michael Rosemann},
series = {International Handbooks on Information Systems},
publisher = {Springer},
isbn = {978-3-642-45100-3},
}