Smiling and use of first-name by a healthcare receptionist robot: Effects on user perceptions, attitudes, and behaviours - researchr publication authors

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Deborah L. Johanson, Ho Seok Ahn, Craig J. Sutherland, Bianca Brown, Bruce A. MacDonald, Jong Yoon Lim, Byeong-Kyu Ahn, Elizabeth Broadbent. Smiling and use of first-name by a healthcare receptionist robot: Effects on user perceptions, attitudes, and behaviours. Paladyn, 11(1):40-51, 2020. [doi]

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