Luiz Antonio Joia. Information Technology as an Enabler for Innovation in Government-to-Citizen Processes. In Roland Traunmüller, editor, Electronic Government, Second International Conference, EGOV 2003, Prague, Czech Republic, September 1-5, 2003, Proceedings. Volume 2739 of Lecture Notes in Computer Science, pages 430-433, Springer, 2003. [doi]
Abstract is missing.