Luiz Antonio Joia, Alexandre Ferreira Oliveira. Call Center Key Performance Indicators and Customer Satisfaction. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 31, Association for Information Systems, 2010. [doi]
@inproceedings{JoiaO10,
title = {Call Center Key Performance Indicators and Customer Satisfaction},
author = {Luiz Antonio Joia and Alexandre Ferreira Oliveira},
year = {2010},
url = {http://aisel.aisnet.org/amcis2010/31},
researchr = {https://researchr.org/publication/JoiaO10},
cites = {0},
citedby = {0},
pages = {31},
booktitle = {Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010},
editor = {Martin Santana and Jerry N. Luftman and Ajay S. Vinze},
publisher = {Association for Information Systems},
}