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A Method-Independent Process Model of User-Centred Design

Timo Jokela. A Method-Independent Process Model of User-Centred Design. In Judy Hammond, Tom Gross, Janet Wesson, editors, Usability: Gaining a Competitive Edge, IFIP 17:::th::: World Computer Congress - TC13 Stream on Usability: Gaining a Competitive Edge, August 25-29, 2002, Montréal, Québec, Canada. Volume 226 of IFIP Conference Proceedings, pages 23-38, Kluwer, 2002.

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