When GenAI Meets Bureaucracy: Organisational Frictions in Public Sector AI Adoption

Gideon Mekonnen Jonathan, Sileshi Demesie Yalew, Shengnan Han, Erik Perjons. When GenAI Meets Bureaucracy: Organisational Frictions in Public Sector AI Adoption. In Andrea Kö, Monica Palmirani, Gabriele Kotsis, A Min Tjoa, Ismail Khalil, editors, Electronic Government and the Information Systems Perspective - 15th International Conference, EGOVIS 2026, Graz, Austria, August 11-13, 2026, Proceedings. Volume 16862 of Lecture Notes in Computer Science, pages 77-92, Springer, 2026. [doi]

Abstract

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