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Intelligent Call Routing for Telecommunications Call-Centers

Sérgio Jorge, Carlos Pereira, Paulo Novais. Intelligent Call Routing for Telecommunications Call-Centers. In Cesar Analide, Paulo Novais, David Camacho, Hujun Yin, editors, Intelligent Data Engineering and Automated Learning - IDEAL 2020 - 21st International Conference, Guimaraes, Portugal, November 4-6, 2020, Proceedings, Part I. Volume 12489 of Lecture Notes in Computer Science, pages 316-328, Springer, 2020. [doi]

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Sérgio Jorge

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Carlos Pereira

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Paulo Novais

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