Sérgio Jorge, Carlos Pereira, Paulo Novais. Intelligent Call Routing for Telecommunications Call-Centers. In Cesar Analide, Paulo Novais, David Camacho, Hujun Yin, editors, Intelligent Data Engineering and Automated Learning - IDEAL 2020 - 21st International Conference, Guimaraes, Portugal, November 4-6, 2020, Proceedings, Part I. Volume 12489 of Lecture Notes in Computer Science, pages 316-328, Springer, 2020. [doi]
@inproceedings{JorgePN20,
title = {Intelligent Call Routing for Telecommunications Call-Centers},
author = {Sérgio Jorge and Carlos Pereira and Paulo Novais},
year = {2020},
doi = {10.1007/978-3-030-62362-3_28},
url = {https://doi.org/10.1007/978-3-030-62362-3_28},
researchr = {https://researchr.org/publication/JorgePN20},
cites = {0},
citedby = {0},
pages = {316-328},
booktitle = {Intelligent Data Engineering and Automated Learning - IDEAL 2020 - 21st International Conference, Guimaraes, Portugal, November 4-6, 2020, Proceedings, Part I},
editor = {Cesar Analide and Paulo Novais and David Camacho and Hujun Yin},
volume = {12489},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-62362-3},
}