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Enhancing contact center performance using cloud computing: a case study on telecom contact centers

Binesh Jose, S. D. Madhu Kumar, Alfredo Cuzzocrea. Enhancing contact center performance using cloud computing: a case study on telecom contact centers. In Hani Hamdan, Djallel Eddine Boubiche, Homero Toral-Cruz, Sedat Akleylek, Hamid Mcheick, editors, Proceedings of the Second International Conference on Internet of things and Cloud Computing, ICC 2017, Cambridge, United Kingdom, March 22-23, 2017. ACM, 2017. [doi]

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Binesh Jose

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S. D. Madhu Kumar

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Alfredo Cuzzocrea

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