Binesh Jose, S. D. Madhu Kumar, Alfredo Cuzzocrea. Enhancing contact center performance using cloud computing: a case study on telecom contact centers. In Hani Hamdan, Djallel Eddine Boubiche, Homero Toral-Cruz, Sedat Akleylek, Hamid Mcheick, editors, Proceedings of the Second International Conference on Internet of things and Cloud Computing, ICC 2017, Cambridge, United Kingdom, March 22-23, 2017. ACM, 2017. [doi]
@inproceedings{JoseKC17, title = {Enhancing contact center performance using cloud computing: a case study on telecom contact centers}, author = {Binesh Jose and S. D. Madhu Kumar and Alfredo Cuzzocrea}, year = {2017}, doi = {10.1145/3018896.3056801}, url = {http://doi.acm.org/10.1145/3018896.3056801}, researchr = {https://researchr.org/publication/JoseKC17}, cites = {0}, citedby = {0}, booktitle = {Proceedings of the Second International Conference on Internet of things and Cloud Computing, ICC 2017, Cambridge, United Kingdom, March 22-23, 2017}, editor = {Hani Hamdan and Djallel Eddine Boubiche and Homero Toral-Cruz and Sedat Akleylek and Hamid Mcheick}, publisher = {ACM}, }